CivicPlay.AI

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The State of AI Readiness in Canada’s Community Services Sector — 2025

 

Staff enthusiasm is rising faster than organizational readiness.

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Across Canada, community service professionals are eager to use AI — but most organizations aren’t prepared to support them safely.

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Key findings:

• 66% are AI Interested — experimenting and curious.

• Only 14% are AI Ready — with safety policies and structured integration.

• Strong ethics, weak infrastructure — high commitment to “enhance, not replace” people, yet low literacy and fragmented governance.

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Why this matters

This readiness gap leaves the sector vulnerable to data misuse and inefficiency, especially in resource-strained non-profits. The enthusiasm is there — but without guardrails, innovation can turn risky.

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What leaders can do

The report outlines three pillars for responsible adoption:

1. Efficiency & Impact — Streamline tasks without compromising service quality.

2. Safety & Ethics — Build policies that protect data and people.

3. Culture & Literacy — Empower staff through training and shared understanding.

Immediate steps include:

• Budgeting for AI literacy workshops

• Publishing a clear Acceptable-Use Policy

• Tracking measurable progress across teams

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The takeaway

AI readiness isn’t about technology — it’s about governance. Leaders must act now to harness enthusiasm while preventing privacy and safety incidents.

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Download the Report

Complete the form below to see the full data, benchmarks, and breakdowns inside the report.

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